General Terms and Conditions

Star South Fruits (Pty) Ltd (registration # 2005/005955/07)
Star South Building,  9 Church Street,  Wellington, 7655 South Africa •
Star South International B.V. (registration #000035992611)  Gieterijstraat 83, 2984AB Ridderkerk, Netherlands
The below referenced are the General Terms and Conditions (“GTC”) under which Star South Fruit (Pty) Ltd and  Star South International B.V. (collectively referred to here as “Star South”) undertakes the business as requested by the parties claiming any agreement with Star South including but not limited to the contracted work, delivery agreement, Grower Deal Card or  the Supply & Marketing Agreement (excluding only those separately written and executed contracts with Star South which are unrelated to the supply, purchase, and delivery of agricultural products) (collectively referred to as the “Work”), and these GTC apply to all such transactions and apply throughout the course of the transaction with Star South  unless otherwise agreed in writing by Star South as set forth herein. Star South reserves the right to amend, modify or change the GTC at its sole discretion, without the requirement of advance notice, and such changes shall be applicable to all pending work to the extent such work has not been concluded upon the date and time of the change. Other than the GTC herein, any terms of trade suggested or purported to be applied by any party to an agreement with Star South  are not binding on Star South unless Star South expressly agrees to be so bound to the additional terms in a writing signed by the expressly authorized officer of Star South. In the event of any conflict of terms between those additional terms as so agreed and the GTC, then only the GTC shall prevail upon the matter or issue of conflict.

All terms used in the context of the Work are those terms as defined by the International Chamber of Commerce (“ICC”), 8th Edition, International Commercial Terms (“INCOTERMS”), published January 1, 2011 (as otherwise amended) commonly known as INCOTERMS 2010.  All references to law or legal requirements shall refer exclusively to the INCOTERMS 2010, the terms of Work, and custom and practice of the parties to the extent such differs from same. Interpretation of law shall be by reference to the specific laws of South Africa for all Work originating with Star South Fruit (Pty) Ltd, and by reference to the specific laws of The Netherlands for all Work originating with Star South International B.V. No transaction with Star South shall be construed or characterized as a “consumer” transaction at any time. All trade terms and extensions of credit incorporated in the Work shall be on the basis of business to business and all parties expressly disclaim any intent to create a regulated financial transaction by such terms under the laws of either jurisdiction.

All disputes involving the Work used shall be heard in The Hague, Netherlands, before the  Netherlands Arbitration Institute  or the Arbitration Foundation of South Africa  (whichever tribunal first establishes jurisdiction over the matter and parties), with the exception of claims of greater than $1,000,000 USD which shall be heard by the law court tribunal of general jurisdiction in either The Netherlands or South Africa (whichever tribunal first establishes jurisdiction over the matter and parties). The arbitration tribunal shall appoint a single arbitrator with at least ten (10) years of maritime commercial trade experience to hear any claims arising (1) from the Work, (2) the acts and omissions of the parties, and (3) the GTC including interpretations of same. Whether before an arbitration tribunal or a law court tribunal, should a judgment be entered in any proceeding the party which fails to better its position from the last written offer it made to the other party before judgment is issued, that party shall be required, as a result, to pay all of the costs of the proceeding assessed by the forum from the date the claim is filed before the tribunal and through and until all the judgment is paid in full (including any legal fees, costs, and interest on the sums owed).   Failure to timely respond to any order or directive of the tribunal by a party shall entitle the performing party to obtain a default judgment in its favor upon written request of the tribunal.

The supplier warrants that the representations on the Grower Deal Card, Supplier Questionnaire, and the representations and/or certifications, testing, and other conformity to the requirements of the end user (“Conformity”) shall be truthful when made, promptly updated to Star South when the status changes, shall be current at the time the Work is performed, and herein acknowledges that Star South is relying upon these Conformity representations to its detriment in the performance of its duties under the Work. Should there be a lapse, failure, or error in the Conformity representations or performance, then the supplier has the sole duty to timely deliver specific and detailed notice  of the change in Conformity to Star South in writing retaining proof of timely delivery of same. In the event Star South elects to obtain replacement performance due to a failure in Conformity, then the supplier shall indemnify Star South for the expense to the extent greater than the cost of performance by the supplier under the Work.

The terms of Work shall be those agreed to by Star South and the parties in writing prior to the commencement of the performance of the Work (including but not limited to currency of exchange, merchandise specifications, Conformity particulars, and INCOTERMS), and thereafter shall be amended only by  (1) writings delivered by Star South and (2) containing the written approval of one of the following Star South officers; the Managing Director, Chief Executive Officer, or the Director responsible for the client or supplier.

Compliance with all laws of relevant jurisdictions is required of all parties engaged with Star South. All parties shall act in compliance with the anti-corruption laws of all countries with jurisdiction over the work undertaken, including but not limited to the following: the United States of America ( “Foreign and Corrupt Practices Act”), United Kingdom (“Bribery Act of 2010”), European Union (various nations), Peoples Republic of China (“Criminal Law §164  and the Anti-Unfair Competition Law”), the Russian Federation (“Russian Federal Anti-Corruption Law 273”),  the Republic of South Africa (“Prevention and Combating of Corrupt Activities Act”) and the relevant laws of the other nations of the African Union where applicable. More specifically, the customer agrees to provide Star South with adequate information to comply with all laws relevant to the “Know Your Customer” (“KYC”) legislation in all countries relevant, including, but not limited to, South Africa  – Financial Intelligence Center Act 38 of 2001 (as amended), and the Netherlands –  Money Laundering and Terrorist Financing (Prevention) Act (2008). The customer agrees that Star South may obtain the customer’s disclosures from any other Mandatory Reporter and may provide the customer’s disclosures to any requesting Mandatory Reporter, in addition to any disclosures required by law. The party violating any such laws shall indemnify and defend the other against all claims made and penalties imposed by the appropriate legal authorities. Star South, other than for its own employees and authorized agents, shall not be responsible nor held liable to any party for any claims made of an act or occurrence is a violation of law whether said act or occurrence is arising in relation to the Work or in any other capacity served by Star South. Star South shall reserve the right to appoint counsel and direct any defense of such claims made by governmental authorities and to obtain indemnity for same from such responsible parties.

All claims arising as a result of the Work for which non-conformity of goods or damage to merchandise or any other irregularity or deviation from the Work  is alleged ( a “Claim”) shall be initiated by the party to the Work (“Claimant”) in  a writing specifying the Claim in sufficient detail to identify the defect or default, identify the specific cure or repair and the time for same which will resolve the Claim, and provide for timely inspection, restitution, or remedies by the responding party (“Respondent”). Any failure to comply with the GTC, the terms of Work, or the requirements of the Claim process herein, including but not limited to any material interference with the appointment of or work of the Claim inspector or 3rd party Surveyor shall void any right of the Claimant to recover for the Claim.  In addition to all other requirements set forth in the Claim, and the terms of the Work, the party making the Claim has a duty to make safe from harm, theft, and spoliation the merchandise and keep same is as good an order and condition as when the merchandise was inspected, received, or the Claim initiated (whichever occurs first).  Where the party making a Claim is the consignee, client or customer under the Work, it is the Claimant who has the affirmative duty at all times to inspect the merchandise at the first opportunity. In no event shall a Claim be accepted by Star South if not delivered to Star South (i) in writing containing the information required above, (ii) with delivery confirmation by Star South of the writing, and (iii) delivery of the writing within 72 hours of receipt of the shipment as per the INCOTERMS designated by the Work. Star South has the sole discretion to resolve the consignee Claim of a material defect or failure of Conformity which is a result in substantive part from a material act or omission of the supplier, and to obtain indemnity and recompense from the supplier for same. All claims arising from a failure to pay as per the terms of the Work (“Payment Claim”)  shall enjoy the legal presumption of the accuracy of and acceptance by the party to the invoice, bill or statement of account upon which the Payment Claim if such party has not challenged or refuted same by a written aversion or defense delivered to Star South within 72 hours of receipt and which sets forth in detail the aversion or defense in the same manner as required for a Claim above. In the event of a loss which arises prior to payment in full for the goods set out in the Work, then the right to receive the proceeds of any recovery for said loss (“Casualty Loss”) shall first run to the benefit of Star South to the extent and until such time as payment in full is received for the goods, and then in the second instance to the Claimant for whose benefit the claim of loss arises (if not Star South).  

In all events failure to perform any other duties under the Work (including but not limited to attempts by the Claimant at ‘offset’, withholding of payment, or failure to make timely payment as set forth in the Work for that which is not subject to the Claim),  shall void the Claim in its entirety. Star South reserves all other lawful rights and remedies allowed to it arising from a Claim including but not limited to spoliation of merchandise, breach of contract, offset, indemnity, and all other common law and statutory defenses to a claim of loss. Star South reserves the right and limits the liabilities to the Claimant (in all measures and all claims, both known and unknown, which are made or could have been made arising from the Work at issue in the Claim), to the sum which shall not exceed the stated price of the goods set forth in the Work as sold to the Claimant by Star South.  The payment to the Claimant, in any form, shall require, that the Claimant assign to or subrogate to Star South and/or the insurance carrier all claims of loss, all rights appurtenant to same, cooperate fully in the prosecution of such claims, and acknowledge a right of Star South and/or the insurance carrier to recovery under the doctrines of offset, recoupment or other recovery theories for failure to comply with these conditions.

Credit Insurance, where applicable, maybe be required by Star South at its sole discretion. The decision to so require, and the decision to apply for remedy from said Credit Insurance shall be made solely by Star South without recourse by any other party. When Star South imposes Credit Insurance, then the insured must fully comply with the terms and conditions of said insurance at all times, including but not limited to reservations of ownership provisions imposed by the insurer.  No liability may attach to Star South for said decision(s) to require or make a claim on Credit Insurance, and the party who is so subject to Credit Insurance may not make or assert any claims of loss against Star South for the exercise of such decision(s). Star South reserves the right to report the conduct of a party to the Credit Insurance carrier at its sole discretion, and Star South shall be held harmless by such party for any such reporting.

Star South reserves the right to refuse to perform Work for any party for which it has undertaken Work if prior to the commencement of Work, during the Work, or prior to payment for the Work, the party becomes insolvent, subject to a receivership or business rescue, or has other indicia of an inability or uncertainty to pay for the Work (“Insolvency Event”). Star South may at its sole discretion determine that the party is subject to an Insolvency Event, or is otherwise unable to perform its payment obligations, without recourse by the party against Star South for the exercise of that discretion.  Star South may re-sell, re-direct, or otherwise dispose of the merchandise subject to the Work in a commercially reasonable manner upon making such a determination, and shall provide written notice to the party of the decision and disposition of the merchandise within a reasonable time thereafter. Star South reserves all other rights against the party for contracted compensation, lost profits, money damages, and the costs of merchandise disposition in addition to those other rights set forth in the GTC, the terms of Work, and allowed by law.

Acts and omissions beyond the control of Star South, such as but not limited to, loss of insurance coverage for the merchandise or the party contracting, acts of piracy, armed conflict, terrorist acts, natural disasters, currency instability in country of destination, and actions of government (collectively “Force Majeure”), to the extent they interfere with, make impracticable, or commercially unreasonable the performance of the terms of Work, such acts shall relieve and absolve Star South of its obligations for performing the Work. Star South shall provide written notice to the party of the Force Majeure event relief from performance of the Work. To the extent not compensated for by insurance coverage or through loss mitigation measures, Star South shall be entitled to be paid for its costs of performing the Work, and to the extent applicable, shall be entitled to a refund of any sums prepaid, relief from any sums due to be paid, and shall be entitled to be restored to the economic position it held prior to the Force Majeure event relief exercise. In no event shall Star South be subject to a Claim for any loss or damage arising to any party as a result of a Force Majeure event.

Cyber Security Risk Management is a shared responsibility of Star South and the parties to the Work.

Star South has a comprehensive defense in depth information security strategy focused on the risks that arise from business partners communication with and/or data sharing with the Star South system platform. Star South controls cyber security risk by an array of contemporary recommended best practices to identify cyber security events which pose risks of cybercrimes including trainings in cybercrime identification, automated multi-factor identification for system platform access, and employing a third party cyber security systems monitoring & threat analysis service. Please report all cyber security incidents to Star South through email detailing the incident addressed to ; copied to  reference line “Cyber Security -Urgent “

All parties to the Work are obligated to take affirmative actions to implement the industry best practices, updated regularly, to protect all system platforms against known cyber security risks. The broad types of cyber security risks which are expressly acknowledged to be ones the parties to the Work agree to protect against are: (i) theft of funds, (ii) theft or corruption of data, and (iii) system platform access denial. The parties to the Work agree to implement policies and practices intended to prevent: (i) “unauthorized data or system access “hacking;” (ii) unauthorized system platform access obtained through social engineering attacks such as “phishing” or “spoofing” system users; (iii) installation of malware, ransom-ware, and (iv) unauthorized system platform access gained through “user errors” including misdirected communications, negligent data sharing, and failure to renew, replace, refresh user system access credentials.

The discovery of any cyber security risk event, (including but not limited to, any cyber delivered instructions to change payment terms or change cargo delivery destinations), which is discovered by any party(ies) to the Work will automatically obligate the discovering party(ies) to (i) report the cyber security risk event to the other party(ies) to the Work; (ii) obtain commercially reasonable verification of authenticity of the suspect cyber security risk event if it occurs in the form of instructions, directions, or any other material changes in the terms of the Work; and (iii) in the absence of such commercially reasonable verification shall then “report” the cyber security incident to Star South (above), and report to the extent required and in the manner required by the law of the jurisdiction governing the discovering party(ies).

A cybercrime may result in monetary and consequential losses. Where the cyber security event results in losses for which then Star South is lawfully determined to be liable (“1st Party Losses”) then the measurement of those losses will not be greater than the “gross profit” due to Star South from completion of the Work which is the object of the loss. This limitation on the measurement of the losses applies to the entire sum of damages lawfully determined against Star South regardless of how the damages are named or classified, whether arising as a “direct consequence” of the liable acts or omissions or whether named “indirect consequence,” lost profits, delay damages, and/or damage to reputation, advertising injury, or breach of confidentiality. Cyber security event losses caused by the other party(ies) to the Work (“3rd Party Losses”) are losses for which these other party(ies) agree herein to indemnify Star South for the loss as if had there been completion of the Work. Should claims be made against Star South by others arising from the 3rd Party Losses, then the other party(ies) to the Work will defend (at Star South’s election) and indemnify (contemporaneously to the actions) Star South for the costs of defense and settlement (if any) of said claims.

Where cyber risk insurance coverage (cyber verzekering) benefits are available to the party(ies) of the Work then the insured will have the duty to (i) timely make an insurance claim, (ii) advise the carrier that Star South is an intended beneficiary of any such coverage relating to the Work, and (iii) shall disclose to Star South the claim, the carrier and policy number details. Notwithstanding anything else provided for in the GTC or other documents relating to the Work, the law of the Netherlands, its law enforcement and judicial system is the governing jurisdiction for cyber security matters which arise under this cyber security risk provision of the GTC.

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Danèl van Deventer

Commercial Manager

Trust between client and company is everything.”

Danél started out in the industry in 2010 and has been working her way up ever since. She began in logistics and now serves as a commercial manager, drawing from her in-depth understanding of the cost chain. Danél is passionate about figs and has been dedicated to the export of almost 70% of the South African fig offering for the past seven years.

Department: Management & Support
Market: Far East, Europe, United Kingdom, Canada, Middle East
Produce: Figs

“We are in no other business than the people business.”

Jaco is a born entrepreneur and has been trading fruit since the age of 12 when he started his first business. He has experience in all major business areas, including farming, handling, transport, logistics, IT, marketing operations, finance, management, international and domestic affairs. He is fluent in French and also has basic Spanish language skills.